FAQ’s
How much does delivery cost?
We offer a FREE delivery service for all order.
How long does delivery take?
All of our orders are dispatched by DX Express Delivery and are generally delivered the next working day after they have been dispatched from our Warehouse - which can take up to 4-7 working days. Or if you are located within one of our own delivery zones - you will receive your goods from one of our own fleet of vehicles again within 4-7 working days.
Can I track my order?
You will receive an email notification the day before delivery with an estimated time of arrival. If you have have any questions about your order delivery please ring our customer service team on 0333 241 1100.
Can I pre-order?
Yes you can select a specific delivery date for your order, given that we have enough notice to do so, there may be reasons beyond our control which may impact upon our delivery service. Please ring us on 020391 66565 to see if we can help with your request.
Can I collect from store?
If you want to collect from one of our stores you can do so by leaving a collect from store note in the checkout. When your items are ready for collection we will send you an email.
What happens if I miss my scheduled delivery?
Your order will be sent back to the depot and will be arranged to get re-delivered either the next day or when it is next best convenient.
Do you deliver on bank holidays?
Note that our delivery service is affected over the bank holiday and public holidays - no deliveries will made on such holidays as previously stated.
I'm not ready to use my panels yet how can I store them?
Once you have received your wall panels, if you are not ready to use them right away you can store the wall panels using the following guide. Please fully inspect the wall panels for any damages and report them within 24 hours.
- Wall Panels indoors in a cool dry place. Panels Can not be stored outside. ( Although the panels are waterproof to clean drinking water they are not protected against weather elements such as acid rain)
- Ensure they are stored flat to prevent the boards from flexing.
- Try to protect the corners from knocks or bangs.
RETURNS FAQs
How do I return my order?
You have the right to change your mind and return your product to us, unused, within 14 working days of receiving your order.
Can my order be changed or canceled after it has been placed?
Any amendments to your order should be acted upon quickly if the goods have not already been sent out our customer service team will be able to look into your order and arrange any amendments.
My order arrived damaged - what should I do?
All orders should be checked as soon as received - if any of the items are are damaged get in touch with our customer services team straight away via telephone or email (020391 66565 OR info@walldec.co.uk ) You will need to state your order number and list the item(s) that have been damaged - we will ask you to send us photographic evidence of damage - then we will get the item(s) re-sent out to you as soon as possible.
Can I exchange an order?
You can exchange an order - this will come with a delivery fee, the total amount of the fee would depend on weight and size of goods.
How long will it take to receive a refund?
A refund can only be requested by the person who originally placed the order - and will be processed via the original payment method, excluding shipping costs - this will be within 14 days of our distribution warehouse receiving the returned items. Once a refund has been processed on our end you should expect to see the money back in your account within 10 working days depending on your bank (this depends on card issuers and can vary greatly - and we are unable to influence or speed up this in any way).
WALL PANEL FAQs
Can bathroom cladding be used in kitchens and other rooms around the home?Interior cladding is widely used in all types of spaces - the room application options are limitless. Any room in your house can benefit but also office spaces, shops, spas, salons, bars, showrooms, gyms, commercial kitchens and so on. The low maintenance and easy fitting benefits of PVC panels are equally applicable in the kitchen, the bedroom and the feature wall.
Can bathroom wall panels be installed on ceilings?
Yes all of our wall panels that are no more than 300mm wide can be installed onto ceilings, however some designs look better than others - see our ceiling panel collection page for neutral tones to tie in your bathroom. On installation ceiling panels are more commonly installed first and the surrounding wall panels secondly - this is to give a little more leeway for error in cuts as panels on the wall thickness will cover up small discrepancies - this is if you are sealing with silicone however if you are finishing with trims either ceiling or wall panels can be installed in any given order.
How do I know which panels are the correct ones for my project?
When deciding on which wall panels are best for you, you will want to consider the space you are working with - measure up the designated area you are wanting to install panels and then consider which depth and width panel would be suit your room.
Where do I start when selecting wall panels?
There are so many colours and styles to choose from. Its a lot easier than you initially think, we have developed this four stage guide to narrow down your choices and help you visualise your perfect new room.
Colour – You will have a colour theme in mind when designing your room, I would recommend considering…
Are you looking for a flat colour or a pattern?
One colour for the whole room, contrasting colours on opposing walls or a feature wall?
Finish – Are you looking for a gloss, high gloss or matt finish for your panels? This is often overlooked but can change the look of your room significantly with regards to light and reflective surfaces.
Type/Style Of Panel - Hollowcore or solidcore? Decorative panels come in two main types, a hollow panel is just that and the strength comes from the internal ribs. Solidcore panels, look like hollowcore but have a greater density and weight.
Size Of Panel - 2400mm x 600mm x 21 mm
How do I measure up to work out how many wall panels I would need?Measure each wall individually and sketch out a floor plan. Measure the length and height of each individual wall you will be installing panels on - Repeat the process for remaining walls. Note - the width of the panel refers to the printed face. Once you have your measurements, divide the length of the wall by the width of your chosen panel - Again repeat the process for each wall.
Are wall panels flame resistant?
All of our interior cladding products come with a Class 1 Fire Certification, no matter what the finish or design. All of our wall panels are fire retardant.
How durable are interior wall panels?
Our wall panels will look as fresh as the day you bought them, always. Stain and scratch proof and fully water resistant they are tough enough to deal with serious commercial usage meaning that domestic use will see the panels last and last for years to come.
Can wall panels be fitted at different angles?
Yes wall panels have a universal design that allows you to install them horizontally or vertically, or at any other angle for that manner. No joining up edges to make sure the pattern fits, you can mix and match and every design is bespoke.
Why should I choose wall panels over paint or wallpaper?
The days of only covering your walls with paint or wall paper are over - with developments in the wall panelling industry and its rapid evolvement in major changes in HD printing, better quality panels, easier fitting and the products moving beyond the bathroom - there really is more choice. Paint and wallpaper are a great fix to some problems however moving beyond that wallpaper and paint do not last as long as wall panels - due to their durability and longevity - with wall panels you really only need to fit and forget.
Are Wall panels sold in batches?
Yes they are. But don't worry we will take care of all batch issues when shipping so all your order will be in the same batch. We advise you to keep note of your batch numbers so we can get the correct product to you should you require any additional panels after your order has shipped.
WALL PANEL INSTALLATION FAQs
What tools will I need to fit wall paneling?
- Pencil
- Ruler
- Tape Measure
- Fine Tooth Saw (14 teeth per inch is ideal) or Jigsaw
- Stanley Knife
- Skeleton Gun
- Adhesive (MUST BE SOLVENT FREE)
- Silicone
- Pins, Staples or Screws (if using in installation)
- Spirit Level
- Double Sided Tape
How do I cut wall panels?
To cut wall panels you will need - pencil - ruler - tape measure and your chosen cutting tool. Options for cutting tools include -
- Tenon saw or Hand Saw (You can use either but please ensure the saw has a fine tooth pattern for a clean cut)
- Jigsaw (A jigsaw is great for cutting curves or patterns but we do recommend a fine tooth blade)
- Stanley Knife (A sharp Stanley knife will give a perfect clean cut, please ensure you are using a stable flat surface when cutting)
- Circular Saw or Chop Saw (Both can be used but the blade can often give a coarse/rough cut so please test first)
CUTTING A 10MM DEPTH SHOWER PANEL
STEP 1
○ TAKE YOUR PANEL AND STABILISE ON A FLAT AND STURDY SURFACE IN PREPARATION FOR CUTTING
○ FLIP THE PANEL OVER SO THAT THE FACE OF THE PANEL IS FACING DOWNWARDS
STEP 2
○ TAKE YOUR TAPE MEASURE & PENCIL
○ MARK OUT YOUR REQUIRED MEASUREMENT'S ON THE BACK OF THE PANEL
○ MAKE SURE YOU MAKE TWO MARK'S AT BOTH ENDS OF THE PANEL
STEP 3
○ TAKE YOUR RULER
○ MAKE A CLEAR STRAIGHT LINED MARK WITH THE RULER IN PREPARATION OF CUTTING THE PANEL
STEP 4 - FINAL STEP
○ TAKE YOUR SAW AND CUT AN INCISION AT ONE END OF THE PANEL
○ SLOWLY START TO CUT THE PANEL IN A STRAIGHT LINE DIRECTLY THROUGH THE PANEL FOLLOWING YOUR LINED MARK PRECISELY
○ ONCE YOUR PANEL IS CUT DOWN TO SIZE IT IS READY TO BE INSTALLED AS RECOMMENDED
Can wall panels be fitted over existing tiles?
Yes panelling can be fitted directly over existing tiles using silicone as the adhesive, you will need to make sure before installation that the existing tiles are fully cleaned (we recommend sugar soap) prior, to make sure that there is no residue to ensure the adhesive and panels can get a full grip.
What adhesive do I need to install the panels?
The majority of wall panels tend to be installed directly onto a plastered wall or ceiling, or directly on top of tiles. To save time and mess the panels can also be installed directly on top of ceramic tiles using silicone. If you are going on top of a porous surface such as plaster we recommend using a solvent free adhesive.
What installation methods for wall paneling are there?
Our panels can be installed using one of the following methods –
(Please note installation method is personal choice and preference, you should chose the best method that will suit your specific renovation)
Adhesive & Silicone –
The majority of wall panels tend to be installed directly onto a plastered wall or ceiling, or directly on top of tiles. To save time and mess the panels can also be installed directly on top of ceramic tiles using silicone. If you are going on top of a porous surface such as plaster we recommend using a solvent free adhesive (Pink Grip).
Adhesive & Pins, Screws Or Staples –
You can pin, screw or staple the panels at either side of the boards where the tongue and groove interlocking system is located (pins will be hidden once another panel is slotted into place) this will hold the panels in place whilst the adhesive sets in.